Where can you study for a degree in hotel business? Hospitality - who to work with, list of professions, which universities to study at, what to take for a specialty

When choosing a specialty, you should decide on your specialization: you can become an organizer or, these are different areas in the service sector. Specialists with an economic profile are developing a strategy and pricing policy, thanks to which a catering enterprise will be able to withstand the fierce competition that exists in this area. Those who specialize in organizational areas will be responsible for recruiting and training staff, performing administrative functions and generally being responsible for the successful operation of the restaurant.

Which Moscow universities train restaurant specialists?

When entering the specialty "Organization of restaurant business" you will need knowledge of foreign and Russian languages, as well as history and geography; to enter the economic specialty you also need to have a good knowledge of mathematics. During the exams, you will need to pass a test in two subjects and an interview to determine your professional suitability.

Study abroad

Restaurant business will be successful if you choose the right format of the establishment (cafe, bistro, restaurant). Also, its success depends on the unmistakable choice of the most popular specialization (national cuisine, seafood, steaks). Another important aspect is the choice of region. Today, Italian restaurants are in greatest demand, followed by restaurants of Caucasian cuisine. Japanese and Chinese cuisines, although they continue to be popular, are already a downward trend.

You will need

• concept of a future restaurant, business plan, marketing plan, premises, equipment, products, staff.

Instructions

Choose a room that will match the format of the establishment. The main selection criteria are the availability of client flows and a suitable internal one. It should also be possible to divide the area into three main parts: production, office and hall. Many beginning restaurateurs at this stage make one irreparable mistake. In an effort to place the maximum number of seats in the hall, they “rob” production areas, combine hot and cold workshops, and reduce the number of utility rooms. As a result, regulatory authorities do not issue permission to open an establishment, everything has to be redone.

Invite a designer, draw up a technical plan, which will indicate the main utilities that are tied to the technological equipment. Be sure to provide a good exhaust hood - without it it is extremely difficult to work in a hot shop, and the room is not entirely comfortable.

Purchase technological and commercial equipment. The first group includes refrigeration, thermal, mechanical. The second includes coffee making and beer dispensing. Also, be sure to purchase an automation system. Which program to choose depends on your capabilities, as well as on the planned throughput. As a rule, specialists who install the automated control system will also help with training to work with it.

Obtain permits from Rospotrebnadzor and the fire inspectorate. If an enterprise operated in the premises before you, as a rule, no special problems arise with the supervisory authorities. But if you change your profile, they are very possible. In this case, you should carefully listen to the requirements, correct the shortcomings and reapply for consideration of your issue.

Create a staffing schedule. If your restaurant is a small cafe, some positions can be combined. For example, a bartender can also be an administrator, and a chef can also be a manager. However, everything is very individual and depends not only on the specifics of the establishment, but also on the personalities of certain employees. To avoid

Nowadays, more and more young people are interested in the specialty of hotel management, because with such a profession there is every chance to really quickly climb the career ladder and have a large income. However, before choosing the hotel business, you need to clearly understand what exactly this profession is, what responsibilities it carries, its nuances and features.

Specialty hotel service

Upon graduating from a university with a degree in hotel service (specialty code 43.02 11), and then working in it, the graduate must:

• monitor the creation of comfortable conditions in hotels,
• solve organizational and strategic problems,
• organize truly comfortable conditions for clients and consumers,
• maintain cleanliness and order,
• work with customer reviews and complaints and promptly resolve them.

So, working in the specialty of hotel service is truly an extraordinary and serious matter.

Specialty hotel service - colleges

The opportunity to obtain secondary vocational education in this specialty is provided by:

• Sestroretsk Lyceum named after. S. I. Mosina;
• Nizhny Novgorod College of Small Business;
• Sergiev Posad College;
• Tuapse Social Pedagogical College;
• Regional College of Entrepreneurship, Perm;
• Rybinsk Industrial and Economic College;
• Ural College of Business, Management and Beauty Technology, Yekaterinburg;
• Rostov College of Fashion Industry, Economics and Service;
• Perm College of Professional Technologies and Design.

Moscow colleges with a specialty in hotel service

• College "Moscow Region", Klin (Moscow region, Klin district);
• College of Hospitality Industry and Management No. 23, Moscow;
• College of Urban Planning, Transport and Technology No. 41, Moscow;
• Polytechnic College No. 50, Moscow;
• Educational complex "South-West", Moscow;
• Moscow College of Management, Hotel Business and Information Technologies "Tsaritsyno".

Specialty hotel management in St. Petersburg

• St. Petersburg Technical College of Management and Commerce;
• Leningrad Social Pedagogical College;
• Petrovsky College, St. Petersburg.

Hospitality specialty

This specialty entails the following responsibilities:

• control of accommodation services, managers,
• organization of personnel work,
• control of service and reservation services, work of the company’s logistics center.

Of course, all of these responsibilities may vary and depend on the specific position. In any case, you need to understand that the hotel business is a specialty that requires dedication and great self-control.

Hotel business specialty

This specialty implies:

• solving issues of customer accommodation and their comfort,
• resolving money issues,
• management of employees and control of all services related to reservations, accommodation, and service.

In addition, an expert in the hotel business must be attentive and communicative, easily resolve any issues and have nerves of steel.

Universities specializing in hotel management (hotel service)

Those who have already made their choice are most likely worried about the question: “which university is better to enroll in?” If you are attracted to the specialty of hotel management, Moscow universities conduct annual admissions for it. So, you have every chance to enroll in institutes such as MGIIT or the Academy of Law and Management. But for those who want to get a specialty in hotel service after 9th grade, the doors of Small Business College No. 48 or the College of Hotel Management will open their doors. When choosing Moscow universities with a specialty in hotel management, you can pay attention to the Moscow State Institute named after E.R. Dashkova, which produces real experts.

Moscow universities with a specialty in hotel management

Higher education in this specialty is provided by:

• Russian State Humanitarian University;
• Moscow State Institute of Tourism Industry named after Yu.A. Senkevich;
• Russian New University;
• Russian State Social University;
• Institute of Tourism and Hospitality (Moscow) (branch) of the Russian State University of Tourism and Service;
• Gzhel State University;
• Russian State University of Physical Culture, Sports, Youth and Tourism;
• Moscow State Transport University of Emperor Nicholas II;
• Moscow Humanitarian and Technical Academy;
• Moscow Humanitarian University;
• Peoples' Friendship University of Russia;
• Moscow Humanitarian Institute named after E.R. Dashkova;
• Academy of Labor and Social Relations;
• Domodedovo branch of the Russian New University;
• Moscow University of Public Administration.

What to do after graduating from university?

Those who are going to get a specialty in hotel service are primarily interested in what job to do after completing their studies. Where to work as a hotel service major? Having received this education, you can work as a hotel administrator or receptionist. But those who have completed training specifically in the specialty of hotel management can get a job as a manager of a hotel, inn or restaurant. You can work as a deputy or chief manager. And those who are specialists in the hotel business can occupy various management and administrative positions in hotels or restaurants.

It is believed that working in the hospitality industry is a great opportunity to see the world, meet interesting people and at the same time earn good money.

That's right‚ but first of all it's work! The kind where you need to find a common language with different people - capricious and flexible, stubborn and accommodating, rude and polite. Specialists in this industry need to have certain qualities and, first of all, feel the line that cannot be crossed. So, the willingness to help should not become an obsession, but develop into familiarity. Nevertheless, thousands of people love their job and would not change it for any other, because it has many advantages.

Tourism manager

Profile training can be completed at MSLU, Moscow State Institute of Tourism Industry named after. Yu. A. Senkevich and others.

Travel agent

In operating companies, as if in production, they put together all the components of the tour, set a price, and then send the finished product to the “shop” - a travel agency. This is where people come who want to go on vacation! The specialist’s task is to suggest where it is better to go with children, what newlyweds will like, and where older people can get treatment.

The agent answers clients' calls, looks for suitable options for them, concludes an agreement and draws up other necessary documents. Communication with customers takes up 70% of his working time, so introverted people are better off looking for something else to do! You need to be a sociable and charming person, have an excellent memory, and not miss a single detail. First of all, you need to understand what the client wants, and then be able to describe the resort in such a way that the buyer immediately starts packing his bags. In this case, the information must be truthful, otherwise the dispute between the parties will subsequently have to be resolved in court.

A travel agent needs to have iron self-control and a balanced character: he resolves all problems that arise, it is he who clients call with any questions (delayed flight, don’t like food or room, etc.).

Administrator

At the hotel, vacationers are greeted by a universal receptionist. He is responsible for registration and check-in of guests, can tell guests where shops or bus stops are located, and what services the hotel offers. His responsibilities also include monitoring the fulfillment of customer requests, informing other hotel services about arrivals and departures. In small hostels, he acts as a cashier, takes phone calls and makes room reservations. In large complexes, several administrators may work simultaneously at the reception desk. By the way, in chain hotels they have the most difficult time: there are a lot of corporate requirements - these include guest rules, mandatory uniforms, etc.

Only a stress-resistant person with an impeccable knowledge of etiquette, psychology, and service principles can work successfully in the hotel business. In no case should you treat the client with indifference or ignore his requests - after objectively assessing the situation, the specialist needs to be able to take the necessary measures as quickly as possible. Moreover, the administrator must have a degree of healthy cynicism so that if complaints are made, he does not take them personally: the guests’ dissatisfaction is usually not directed at an individual employee; they are not satisfied with the service as a whole.

Both people with secondary vocational education can become a hotel administrator. The main thing is work experience and knowledge of a foreign language. In some cases, there may be age restrictions or requirements for appearance and gender.

All hotels operate 24 hours a day; in small hotels, the receptionist can replace the receptionist at night. If the first one is engaged in “external activities” (registration of visitors), then the second one is responsible for the coordinated work of all internal services. He controls the delivery of luggage to guests, the work of messengers, keeps a log of duties, submits reports to the accounting department, coordinates many private issues, for example, the number of guests with the restaurant administration, etc.

A person with secondary education and basic knowledge can be hired for this position. Before starting work, the employee must familiarize himself in detail with the regulatory documents on service issues and the hotel rules.

It should be taken into account that the receptionist will probably have to deal with conflict situations that often arise when serving clients. This means that he needs to have good communication skills and strength of character in order to be able to smooth out rough edges and find effective ways to resolve conflicts. Tactfulness, attentiveness, and a good memory will also come in handy. Typically, receptionists work in shifts and earn about 35,000 rubles. plus tip.

This specialist accompanies tourists on hikes, bus tours, cruises, and excursions. Along the route, he tells guests about the sights and traditions of the country, helps them communicate with the local population, for example, in shops when buying souvenirs or in cafes. This work is not easy, because the guide spends most of the time on his feet, bearing responsibility for travelers. So the profession is not suitable for those who love peace - it is for energetic and enterprising people!

A good specialist is sociable, polite, and punctual. He has to work with different clients, so he needs to have patience and endurance. An excellent sense of humor, resourcefulness, a broad outlook are the qualities necessary for a guide, because sometimes tourists ask rather tricky and unexpected questions. In addition, a lot depends on the personal charm and charisma of the specialist, on whether he loves his job. A careless, tongue-tied and indifferent guide can spoil tourists’ impressions of even the most beautiful and unusual monuments.

In addition to the local dialect, the guide must speak at least two. Basic knowledge of psychology and medicine will also help in your work. To be successful, you must have a specialized education, although there are exceptions when emigrants who have lived in the country for a long time and are able to talk about its culture and customs are hired.

Not long ago, the specialty “Hospitality” appeared in Russian universities. What kind of profession is this “Hospitality Specialist”, and in what industry can a graduate work?

Let's take a closer look at this specialization to understand all its positive and negative aspects.

Who is a hotel service manager?

This is a specialist who is in charge of organizing guest services in hotels and tourist complexes. He receives, accommodates, discharges guests, and is responsible for the smooth operation of the facility.

Top 10 professions in the hotel and restaurant business

The hospitality and tourism industry in Russia is developing rapidly. It includes three main sectors: catering, hotel management and tourism. The first two are often combined under the same term “Hotel and restaurant (business)” or “Hotel and restaurant business”.

We can give the following definition to the concept of “hotel and tourism business” - this is a sector of the economy that is associated with the provision of services in the field of hotel management and tourism.

Let's see what The professions in this area are the most respectable, paid and interesting:

• hotel manager;
• PR manager;
• hostess;
• hotel manager;
• event organizer;
• nutrition manager;
• Front Desk Manager;
• brand manager;
• room supervisor;
• Chef.

The question often arises for applicants: what is better, “Tourism” or “Hospitality”? Everyone decides for themselves. But the second direction is very promising.

Consumers want to see not only a traditional hotel; today they are attracted to something new and non-standard. For example, floating hotels, boats, boat campings, etc.

You always have the chance to open your own business, for which you do not need to recruit a large staff (for example, hostels, etc.).

Where and how many years to study for the specialty “Hotel Service”

In Russia, higher education in this specialty (applied bachelor's degree) can be obtained in almost 100 universities in the country (97, to be precise). Be sure to read reviews about the university from students and graduates before enrolling.

Let's list Top 5 universities in the Russian Federation where training is conducted:

• Kazan (Volga Region) Federal University (KFU);
• Southern Federal University (SFU);
• Ural Federal University named after. B. N. Yeltsin (Ural Federal University named after B. N. Yeltsin);
• Peoples' Friendship University of Russia (RUDN);
• Far Eastern Federal University (FFU).

Duration of study – 4 years (full-time). Studying is complemented by practice in hotels with which the university has an agreement.

Today in Russia, training in this specialty is offered not only by universities, but also by colleges, where you can enroll after 9th or 11th grade, as well as private companies and organizations that retrain specialists.

For example, at Synergy University (Moscow) there is a college (direction “Hotel Service”, Faculty of Hotel and Restaurant Business) with a training period of 1 year 10 months or 2 years 10 months. After graduation, there is the opportunity to enroll in the 2nd or 3rd year of the specialty “Management in the hotel and restaurant business” (first higher education).

At the same university you can get a second higher education in a similar specialty with a duration of study of 4-4.5 years. Master's and postgraduate studies will be further stages of education.

What subjects can be included in the curriculum of the “Hospitality” direction:

• organization of reception and accommodation services;
• sales technology in the hotel business;
• advertising in the hotel business;
• technology and organization of food services;
• standardization and quality control of hotel services;
• international hotel chains;
• corporate culture in the hotel business, etc.

In addition, there are courses of varying durations offered by various private companies.

What subjects need to be taken

To enroll in the specialty “Hotel Service”, “Hotel Management” you need to pass the Unified State Exam in three subjects.

Today the list is as follows:

• Russian language (basic level);
• mathematics (basic level);
• social studies (profile level).

Other exams are taken at St. Petersburg State University: Russian language, social studies, foreign language. At Ryazan State University named after S.A. Yesenina – social studies, history, Russian language. The Unified State Exam in these subjects will also be asked of you at the Novosibirsk State University of Economics and Management "NINH" (NSUEU).

The exact list of subjects must be found in advance on the website of the university of interest.

Where can a graduate with a diploma in Hospitality work?

After receiving a diploma in Hospitality, you can apply for a position in middle management, that is, hotel management.

You have already moved beyond lower-level positions (cleaners, maids). The highest level will be senior management.

What vacancies can be offered to a graduate:

• manager;
• administrator;
• manager;
• HR Specialist.

How to become a hotel manager

First of all, you must have a degree in Hospitality Management. The second one is also necessary – “Human Resources Management”.

It is advisable to also have an economic or legal education. Such complexity will give you advantages, in particular:

• in the management of marketing activities, which includes production and sales marketing, marketing communications;
• in intra-company management (management), including strategic, current, operational, process management, project management, development;
• in intra-company planning and forecasting, which includes strategic, current, operational planning, management control.

To become a manager, it is good to have not only diplomas from leading universities, but also certificates of internships in prestigious hotels, especially foreign ones.

What is the salary of a hotel manager in Moscow

A hotel manager in Moscow earns an average of about 70,000 rubles(according to the website Moscva.trud.com). This profession is one of the highly paid. In the regions, such work is naturally paid lower.

Career in Hospitality

If you are hardworking, have organizational skills, are sociable, have resistance to stressful situations, can work in multitasking conditions (you have to solve the most diverse tasks every day), know foreign languages, then you can count on career growth.

Experience and practice can allow you to later take such a prestigious position as a “hotel business expert” who deals with forecasting in the hotel industry.

Hotel service specialist - pros and cons of the profession

Overall, this field of activity is very attractive.

Among the advantages is the demand for the profession. A graduate can find work not only in Russia, but also abroad. In addition, experience communicating with people will always be useful in life.

Among the disadvantages are a large amount of work, frequent stressful situations and problems issues that need to be resolved as professionally as possible. This means: an even tone of speech, goodwill, a desire to find a compromise. A hotel service specialist can work night shifts and on public holidays.

This is a popular direction for both education and development of the country. Many people think about what kind of education to get to successfully work in this field. Understanding this issue is not as difficult as it seems. In fact, it is enough to know just a few features of training. But choosing a place to receive an appropriate education is more difficult. There are a lot of different institutions that allow graduates to work in the hotel and restaurant business. And an ignorant person may simply get confused in the choice.

What is the work

So, the first step is to understand what a citizen who has decided to work in a direction called “hotel and restaurant business” will have to do. It is not entirely clear what will need to be done in this or that case.

The point is that upon graduation from one or another institution a person will become a restaurateur. Or, as he is also called, a hotel and restaurant business manager. The tasks of such an employee are varied.

Among the main activities are:

• work quality control;
• management of hotels or restaurants;
• establishing a supply of items necessary for the functioning of the business;
• marketing planning.

In other words, such a manager is a universal worker in the hotel and restaurant business. Most often found as an administrator in a particular institution.

Ways of learning

Didn't the definition scare you away? Then you should think about training. Where can you master this type of activity as the hotel and restaurant business? Where should a person go to receive an appropriate education? There are a lot of options. Everyone chooses one or another institution to build their career and receive education in the hotel and restaurant industry.

If we briefly list all possible places of study, we can highlight the following organizations:

• universities in Russia and outside the country;
• colleges;
• organizations offering retraining;
• private training companies.

Each training option has its own characteristics. They will be discussed further below. What should you pay attention to in this or that case? How to become a restaurateur without any problems?

Retraining

It's probably worth starting with the least common scenario. We are talking about taking retraining courses. They are usually organized either by the employer or by specialized labor exchanges.

The average training period is 2-3 months. No entrance tests will be required. Upon graduation, the citizen receives a certificate of retraining as a restaurateur. From now on, he will be able to work in the hotel and restaurant business.

Private centers

The next training option is to contact private training centers. This is a good way to receive additional education, as well as self-development. With the help of specialized courses, you can easily master the hotel and restaurant business. It is recommended to inquire about the programs offered by certain private educational institutions.

They usually study for about a year. In rare cases, the training lasts several months or years. After listening to lectures, you usually need to take a final test and pass an exam. And after this, the person is given a certificate stating that he is now considered a restaurateur. The document usually lists the skills acquired.

Are you interested in the hotel and restaurant business? What subjects will you have to take to study at private centers? None. And it pleases. There are no entrance tests at private educational centers. It's enough to just pay for your education.

Universities

A more serious approach is to study at universities in the country. Modern universities offer several options for mastering the specialty of a restaurateur. You can study at a university on the basis of secondary vocational education or get a higher education. In the first case, education will be obtained. He is not very valued by employers. In the second, the graduate will receive a diploma of higher education. This is what attracts many employers. Although, as practice shows, the hotel and restaurant business allows you to successfully build a career with a diploma of secondary specialized education.

Depending on the type of study chosen, you will have to spend either 2 years, or 3, or 4 as a student. In the first two cases, we are talking about secondary specialized education based on grade 9 or 11, respectively. Higher education takes 4 years.

A distinctive feature of studying at universities and colleges is the presence of entrance tests. To be accepted as a student, you will need to pass certain exams. More on them a little later. First, you should find out where exactly in Russia you can go to study to become a restaurateur.

Universities for studying

There are a lot of higher educational institutions in Russia. Where do they study in the field of "hotel and restaurant business"? Universities in Russia that offer to become restaurateurs include the following:

• Plekhanov University;
• RSUH;
• Sechenov Moscow State Institute;
• Russian State University of Tourism and Service (Moscow).

These are not all educational institutions. In almost every humanitarian university you can become a restaurateur. Only the above places, as students say, provide the best training in their chosen field.

College

Are you interested in the hotel and restaurant business? College is the most common option for getting an appropriate education to start a career. Usually, admission to specialized schools is considered after 9th or 11th grade.

Depending on the chosen educational institution, entrance examinations are either present or absent. Where exactly should I go to study? You can choose a humanitarian technical school. And there you can see if there is a direction that interests the applicant. As already mentioned, after 9th grade they study for 2 years, after 11th grade - 3.

Where exactly should I go? You can pay attention to:

• management and hotel and restaurant business;
• Small Business College No. 48;
• food college in Moscow;
• Krasnodar Trade and Economic College.

This is all just the beginning. The list could take a very long time. Are you interested in the hotel and restaurant business? The college in St. Petersburg at 154a embankment is considered the most successful choice among residents of St. Petersburg.

Tests

What's next? Now it is important to understand what tests you will have to pass. As already mentioned, technical schools sometimes admit students simply by application. It is enough to simply present a certificate of secondary education, an identity card and an application for enrollment.

And if the university is studying the hotel and restaurant business, what should I take? Mandatory exams include:

• Russian language;
• mathematics.

Both subjects must be passed at the basic level. But in the major you will have to take social studies. In some cases, they may also request the Unified State Exam or State Examination in English. These are all the exams that you will have to pass. And then enrolling in a hotel and restaurant business college or university will not be difficult.